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Terms and Conditions

Welcome to our Home Vaccinations website

The term Home Vaccinations or ‘us’ or ‘we’ refers to the owner of the website:

Home Vaccinations UK ltd


Our company is registered with Company House. The term ‘you’ refers to the user or viewer of our website. The use of this website is subject to

the following terms of use-

  1. If you continue to browse and use this this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Home Vaccinations relationship with you in relation to this website. If you disagree with any part of these terms and conditions, we kindly request you to not use our website. All content on the Home Vaccinations website is subject to change. This includes, but is not limited to, contents, services provided, description of services, fees for services and special offers

  2. Home Vaccinations does not maintain any responsibility for the content on external sites linked from its website.

  3. Home Vaccinations does endeavour to maintain accurate information on its website but can not guarantee that the information is error free.

  4. Home Vaccinations does not warrant that its site or server is from viruses and bugs. 

Home Vaccinations General principles

  1. Home Vaccinations is a provider of private healthcare locally and may consider nationally depending on clinician availability and services requested. The price charged per service is available under each service. Home Vaccinations reserves the right to change the price for services when deemed necessary and we will ensure the price available on the website is updated promptly to ensure the price is most accurate. It is important to note, out booking fee is NOT the price of the service. It is a fee that will be deducted from the total price of the service once the service has been carried out. A £15 booking fee will ALWAYS initially be charged prior to any bookings being made. If the service user cancels within 48 hours, the booking fee will NOT be refunded. If the service user cancels prior to 48 hours of the booking, the booking fee will be refunded. Upon service delivery, the total cost minus the booking fee will be charged and the service user is expected to make a payment. The clinician may decide to take the payment prior to, or after the service has been delivered. If the service user decides to not proceed with the vaccines during the clinicians time at the service users property than the booking fee will not be refunded. Any additional time or investigations is chargeable at an additional cost, which will be advised by the clinician during the consultation. All fees must be paid prior to the clinician leaving the service users home.

  2. All clinicians are responsible for their own clinic practice and for any advice, investigations or any treatments that they provide during the consultation.

  3. Home Vaccinations will only provide consultations with the patient themselves. We cannot provide consultation about a relative or friend without prior written permission.

  4. For children under 16 years, consultations need to take place with the parent or legal guardian.

  5. Enquiries answered by administrative team via email is for guidance purposes only. Home Vaccinations will not be held responsible for the accuracy of such information given outside of the formal consultation with clinicians.

  6. Home Vaccinations does provide an out of hours service and this is dependent on the availability of the clinician. Services can be booked last minute if a clinician is available to provide the service and it is safe to do so. There may be an additional charge and this will be decided by us.

  7. We cannot accept responsibility for non-receipt of emails or unobtainable telephone numbers.

  8. Our staff have the right to work in an environment free from violent, threatening or abusive behaviour and all will be done to protect their right. At no time will any violent, threatening or abusive behaviour be tolerated. The clinician will leave the property immediately if they feel their safety is compromised. The booking fee will not be refunded.

Online T&C

This will apply to every order of our Products and Services you place with us via our website Home

The phrase ‘Order’ consists of any product or service that you have requested through our website. This maybe in the form of physical products or a process to request a particular service, e.g. completing a clinical assessment form to request and book as travel vaccination mobile clinic.



Home Vaccinations UK

Our contract with you

  • Contract. 

    • The t&c apply to your order and purchase through our website and our supply of service to you.


  • Entire agreement

    • The Contract is the entire agreement between you and us in relation to its subject matter.

    • Your purchase of a product or service means that you have accepted the T&Cs for Home Vaccinations UK and that there is a legal agreement between Home Vaccinations and yourselves. By placing an order for products and services you are accepting and agreeing to these t&c. You confirm that you have the capacity to accept and agree to these t&c. You confirm that all the information you have provided to us to make clinical decisions is accurate and complete and in no way misleading. You also confirm that you are aged 18 and over prior to ordering products and using our services. If you choose not to agree with our t&c then we request you not to use our website.

No medical advice is provided

The information provided through the website, the services, and the products are for general guidance only and are not a substitute for professional medical advice. Neither the site nor our services or products constitute medical advice and you should always seek the advice of your physician or other registered healthcare professional with any questions you may have.


Order placement and acceptance

  • Placing your order

    • Please follow the process explained on the website to place your order and request a service. You may only submit an order using the method set out on the website. Each order is an offer by you to buy the services specified in the order (Services) subject to these Terms.


  • Order acceptance

    •  For us to process your order or service request we first need to ensure it is safe to do so, you have provided consent and shared personal and clinical information for us to deem it appropriately safe for you to receive the service. We need to ensure you provide:

    • Personal information including the delivery address for your product/ service administration.

    • The completed assessment form for a clinician to assess the safety of the service/ products requested to order.


  • Order correction

    • Our process allows you to check and amend any errors before submitting your order to us (e.g. clinical assessment form). Please check the assessment form carefully before confirming it. You are responsible for ensuring that your clinical assessment form and any specification submitted by you is complete and accurate.


  • Acknowledging receipt

    • After you place your order/ clinical assessment form, you will receive an email from us acknowledging that we have received it, but please note that this does not mean that your order has been accepted. Our acceptance of your order will take place as described above under ‘Order Acceptance’. Once the order has been received, it will be reviewed to ensure it is appropriately safe with your answered questions from the clinical assessment form. You will then receive an email with the recommendations made by the clinician providing you the service. It is then up to you if you wish to continue making the booking. If you choose to make the booking your clinical assessment form answers will remain as your chosen answers. If anything changes then it is your responsibility to ensure that the change is made aware to Home Vaccinations. If the change in information has not been shared with Home Vaccinations in an appropriate time frame we will not take any responsibility for the outcome. If the change is highlighted to the clinician during service delivery and the service has to be clinically refused than the booking fee will not be refunded and you maybe charged an additional fee dependent on Home Vaccinations.


  • Order Acceptance

    • Our acceptance of your order takes place when we send an email to you to accept it (Order Confirmation), at which point and on which date (Commencement Date) the Contract between you and us will come into existence. The Contract will relate only to those Services confirmed in the Order Confirmation.


  • If we cannot accept your order

    • All Services on our site are subject to availability. If we are unable to supply you with the Services for any reason, we will inform you of this by email and we will not process your order. If you have already paid for the products or a service booking fee and we are unavailable to provide the product/ service we will refund you the full amount.

Bookings and product delivery

  • The product is normally dispatched within one business days of Order Confirmation to the delivery address you provide during the order submission process, but delivery times may vary. We may be unable to change the delivery address after the Order confirmation.


  • Delivery/ booking dates advised by us in an Order Confirmation are made based on the information and availability we have. Our process of delivery will be via a third party courier. In certain situations which are beyond our control, e.g. staff sickness, travel issues etc. we maybe unable to complete the service delivery on the expected booking date. As a result we will not be liable for any loss or damage due to our failure to meet scheduled delivery dates or for failure to give notice of delay.


  • If you receive the wrong products, damaged/faulty products or if certain items are absent from the product, then please send us an email forty eight (48) hours of receipt of the product at Please contain the following information:


  • order ID

  • Description of the missing or faulty item(s).

Upon receipt of such notice we will arrange for a replacement product to be sent to you as soon as possible.


  • You may cancel the Contract for any service 48 hours prior to the service booked, if not you will lose your booking fees. To cancel delivery of a product it must be prior to despatch of the product. If the product has been despatched, we are unable to accept returns of medication. So please ensure you only request if you want the medication. This applies to appointments too. Please ensure the appointment is cancelled 48 hours prior to the booking, if not your booking fee will not be refunded.


  • To exercise the right to cancel, you must inform us of your decision to cancel via email to and please include your order number so we are able to locate your order. If you send us your cancellation notice by email, then your cancellation is effective from the date (prior to midnight) you sent us the email


  • If you cancel the service/ products ordered, we will refund you in full for the price you paid for the Services using the same means of payment as used for your initial payment. This is subject to the above.


  • Descriptions and illustrations

    • Any descriptions or illustrations published on our website is solely for the purpose of design and in no way is describing the service we offer. They will not form part of the Contract or have any contractual force.


  • We do not provide medical advice

    • The information we provide through the website, the Services and the products does not substitute professional medical advice and should be treated as general guidance only. None of the information provided constitutes medical advice and advice of your physician or other registered healthcare professional should be sought.


  • Compliance with service specification

    • Subject to our right to amend the specification, we will supply the Services to you in accordance with the specification for the Services appearing on our website at the date of your order in all material respects.


  • Changes to service specification

    • We reserve the right to amend the specification of the Services if required by any applicable statutory or regulatory requirement or if the amendment will not materially affect the nature or quality of the Services.


  • Clinically competent Healthcare Professionals

    • We will ensure the services provided to you are provided from Healthcare Professionals who have demonstrated the appropriate clinical competence necessary in order to provide a service.


  • By completing the clinical assessment form you are formally providing us with your consent to receive the requested service. You agree that before proceeding with any service, you will read all relevant information provided in the T&Cs, Privacy Policy on the website, and in any packaging. If you are unsure or if you require any further information, you agree to contact us or a registered healthcare professional for further information.


  • We cannot guarantee the effectiveness of the service provided. We follow national guidance and it is important to understand that although we cannot guarantee protection from disease we only provide evidence based medicine in line with national guidance.


  • We do not provide medical advice. If you require medical advice or counselling in addition to the Services we provide you should seek the advice of your physician or other registered healthcare professional.


  • By making an order:


  • you are providing consent to share your information and consent to receive a service at your property.

  • You disclose accurate information to the best of your knowledge that may affect or impact the service.

  • You take note of any relevant periods of time

    • E.g. receiving travel vaccines is usually recommended 2 weeks prior to travel but vaccines may differ.

    • Vaccines have schedules for doses. This means that some vaccines may have to be given multiple times following manufactures guidance. If time does not allow you to follow the relevant schedule guidance then we take no responsibility if you are not fully covered for travel. It is your responsibility to ensure you have plenty of time prior to your travels so that you can be appropriately vaccinated.


  • You provide us with such information or evidence of identity as we may be required to obtain from you by applicable law from time to time


  • You are not to use the product supplied for resale or in any way that breaches any applicable local, national or international law or regulation; and


  • when you submit an order for the Services through this website, including purchasing any products, you acknowledge that no information, descriptions or recommendations constitutes medical advice and you have not relied upon any advice from us in terms of the suitability of the Services or other medical issues.


  • All our consultations are conducted by Healthcare professionals who are responsible for any advice given during the consultation.


  • We are only able to provide consultations with the patient themselves. We cannot provide a consultation for a friend or relative of the patient if they are not present during the consultation. For children under the age of 16, a parent or legal guardian must attend the consultation and we reserve the right to ask for documentary evidence of the same.


  • Any advice given at the consultation is given in accordance with the information you provide. You agree and acknowledge that all your information you provide is to be given honestly to the best of your knowledge.

Product/ Service request

When you purchase a product or service and access the website, you confirm

  • that you are 18 years of age or older;

  • that you are using the website for yourself or a family/ friend (the family or friend must be present during the consultation and must consent to the service)

  • that you not be using the website and pretend you are someone else, or seek to disguise your identity

  • that you are only using the website and the Services for your own benefit and not for the purposes of providing Services to others

  • that all information that you provide is complete, accurate and not misleading in any way. If you provide any information that is untrue, inaccurate, non-current, misleading or incomplete, or we have reasonable grounds to suspect that such information is untrue, inaccurate, non-current, misleading or incomplete, then we have the right to terminate or refuse any and all current or future access, sale, or use of the Services and/or Products (or any portion thereof), and you may be further liable for providing such information.



  • In consideration of us providing the Services you must pay our charges.

  • The charge is the prices quoted on our site at the time you submit your order.

  • If you wish to change the scope of the Services after we accept your order, and we agree to such change, we will modify the Charges accordingly, e.g. if we recommend 4 vaccines and you decide to accept 3, we will only charge for the 3 vaccines.

  • We do try to ensure that the prices stated for the Services are correct. However, there maybe human error during website modification and as a result the price quoted on the website may not be the actual price for the service. Please see below of what happens if we discover an error in the price of the Services you ordered.

  • Our Charges may change from time to time, but if your order was placed prior to the change, your price quoted in your confirmational email will not be affected.

  • Our Charges include VAT.

  • It is always possible that, despite our reasonable efforts, some of the Services on our website may be incorrectly priced. If the correct price for the service is more than the price stated on website, then we will give you 2 options, either to accept the higher price and proceed with the order, or to cancel your order.

    • We will not process your order until we have received your decision. If during this time we are unable to contact you with the information you have provided or you fail to respond to our request, we will treat the order as cancelled and notify you via email.

    • If we have accepted and processed your order and a pricing error has then been recognised by us or if there is a pricing error that could’ve been easily recognised by you where it is an obvious pricing error than we will cancel the service and refund you the payment you have made.  


  • Payment for products will be taken in advance. If a service has been booked then an initial booking fee will be applied and the remainder of the fees will be taken when the clinician comes to your address. This can be via card or cash. The clinician will make the decision to either take the payment in advance or after the service has been offered.


  • You can pay for the Services using a debit card or credit card. We accept the following cards:
    By providing a credit card or other payment method accepted by us, you represent and warrant that you are authorised to use the designated payment method and that you authorise us (or our third-party payment processor) to charge your payment method for the total amount of your Order.


  • We shall each pay all amounts due under the Contract in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law).

Intellectual property rights

  • All intellectual property rights in or arising out of or in connection with the Services (other than intellectual property rights in any materials provided by you) will be owned by us.

How we may use your personal information

Please see our privacy policy 



  • We ensure that we will not at any time during the Contract disclose to any person any confidential information concerning one another’s business, affairs, service users, service users or suppliers, except in the following circumstances as stated below.


  • We may disclose confidential information in the following circumstances:


  • To our employees, contractors, or other members who are required to know this information for the purpose of carrying our duties of Home Vaccinations.

  • as may be required by law, a court of competent jurisdiction or any governmental or regulatory authority.

Events outside our control

  • We will not be liable nor responsible for failure to perform or deliver any product or service requested due to any act or event beyond our reasonable control.


  • If an Event Outside Our Control occurs consequently affecting our ability to carry out a service than:

    • we will contact you as soon as reasonably possible to notify you

    • we will rearrange our service delivery to another time which is convenient for you or you may wish to cancel the service with us. We leave the decision with you.


Home Vaccinations has both public liability insurance and Professional indemnity insurance.



Mobile Clinic

  1. Upon completing the clinical assessment forms and the booking, the service user is providing consent to allow a clinician to come to the service users property to provide the service.

  2. The service user will have the right to request a chaperone and they will have the option to do so during the completion of the clinical assessment form.

  3. If the consent or chaperone request changes after the completion of the clinical assessment form, then the service user must call and/or email in order for their change in circumstance to be acknowledged. We recommend contact via phone if the change is urgent. The booking fee will not be refunded if consent is not provided and as a result the service is cancelled.

Service user Privacy Policy

  1. Home Vaccinations ensures that all service user details and records are kept in the strictest of confidence.

  2. Home Vaccinations will not share your information with any third party unless you give us permission to do so, for example with your GP. However, the only exceptions are where a patient is considered to be a danger to themselves or others, or when required to do so by a court order.


We are always reviewing our service delivery to ensure we provide the best possible care consistently. However, if you have not received optimal care and wish to make a complaint regarding your service delivery then please kindly email

Home Vaccinations will provide a written acknowledgement of the complaint within 10 working days.

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